~ Quality: Bollywood Eyebrows don’t only do eyebrow threading, but do both eyebrow and eyelash tinting, upper lip hair removal, etc. She had a bit of a chilled out personality which I quite like it gives for quite a relaxing atmosphere during my 3 minutes of pain. The employee however, worked quickly to minimise excruciating wait times. ~ Customer Service: The one downside is that there’s only 1 employee here (in my experience) so if there’s ever more than 1 customer prepare for a bit of a wait. I’m well happy making this my regular brow bar just given the convenience! ~ Location: It’s located in Cardiff’s Queen Street Arcade and is hard to miss (if you’re entering from the north side, it is right next to the entrance). Shes just that good! The other ladies at both locations are great as well I really like Mira too shes done my brows a couple times she always follows what Sajal has done Ive had friends and family see the other women never disappointed! But once someone blesses your eyebrows the way Sajal has blessed mine you dont want anyone else touching them, you wont even pluck a hair from your brows.A standard eyebrow threading service that isn’t out of this world, but definitely worth the visit considering their prices are pretty cheap and they’re in the heart of Cardiff’s city centre. I always get complimented on my beautiful natural eyebrows and I have Sajal to thank for that :) she bounces around from the Tigard and Hillsboro/Beaverton location and id go to either to see here! Ive remained pretty committed to only having her do my brows is probably go as far as Portland-Vancouver and wait months to see her if I had to. There is literally no better place to go and get your eyebrows looking right! Ive been threading for about two years and I never looked back never even thought about ever waxing my eyebrows again. To me, I considered her behaviors and this entire situation unprofessional and, quite frankly, I doubt Ill be back again if they continue to be inconsiderate to their customers while potentially increasing ones risk for contracting this virus. While she is entitled to her own beliefs and opinions, not once did she ask about my comfort level with her talking about this sans face mask while she was in close proximity to my face. She said she couldnt wear a face mask because she received an exemption from her doctor, which I respected, but what REALLY BOTHERED ME was that she continued to talk to me as she was threading my eyebrows and upper lip berating the medias coverage and governments response related to COVID-19. However, I decided to stay and figured I might as well push through after waiting so long. Personally I find that option better than making me believe shell be out any min only to end up standing by the door entrance for almost an hour. If this presumably was the same lady I talked to the first time, then I dont understand why she couldnt just tell me that she hasnt opened the store yet but provides her ETA. A lady picked up the phone and told me that she just parked and will be in the open the doors shortly. At this point, I assumed she was still assisting with the customer before me and wanted to limit the number of people inside the salon, but I called again to get an update. So I called the phone number, but the lady said I didnt need to make an appointment and thatll shell come out to get me shortly. I noticed there was a book out on a table with someones name written down for an 11 am appointment and a sign posted on the door that I had to call in to make an appointment. I arrived at this location a little past 11 am and found the doors were still closed. This will be a long review but TLDR I recommend NOT going here if you have an underlying medical condition, are immunocompromised, and/or are in close contact with other individuals who fit this criteria.I decided to go to this location because of previous positive experiences. While I understand and sympathize with many businesses that had to endure many unwanted changes during this global pandemic, the customer service that was given to me was completely unacceptable.